Recently, the company added another good news on the road of quality and service construction - it has been awarded the highest rating eight star certification of the "Product Aftersales Service System" by the Huaxia Accurate Testing International Certification Center. The "Certification of Product Aftersales Service Evaluation System" standard was drafted by the China Federation of Commerce and promulgated and implemented by the General Administration of Quality Supervision, Inspection and Quarantine and the National Standardization Administration. Only industry-leading service enterprises highly recognized by consumers and the market are eligible to obtain this standard certification. It is currently one of the highly valuable service certifications in China and serves as a touchstone for measuring the level of enterprise service.

The review team for this audit was conducted by a third-party professional organization in strict accordance with the national standard "Product After sales Service Evaluation System" GB/T 27922. The evaluation experts conducted evaluations of the company's Hangzhou headquarters, Inner Mongolia office, Guangdong office, and Northeast office in strict accordance with the evaluation standard system. Through inquiry, record review, on-site communication, and other methods, a comprehensive, strict, and fair review was conducted on the operation of Depore’after-sales service system, aiming to identify gaps and shortcomings in the implementation process of the system, clarify improvement goals and measures, and continuously improve the quality and effectiveness of after-sales service. After a 3-day evaluation, the evaluation experts fully affirmed Depore's after-sales service system and recognized that the company's after-sales service meets the highest requirements of national standards, is in a leading position in the heat pump industry, and should obtain the eight star certification of the "Product after-sales service system". At the same time, during the comprehensive review of the company's after-sales system, the expert group proposed highly constructive after-sales service upgrade plans and specific operational requirements for strengthening the construction of after-sales service channels such as telephone customer service, e-commerce service team, and large customer team. Taking the company's future high-speed development to a higher level and enhancing its market competitiveness is an important remedial process.

The recognition of national authoritative qualifications this time reflects the strong strength of the company's after-sales service in ensuring heat pump operation, providing product services, and assisting brand building. At present, Depore has established more than 800 service outlets nationwide, and has managed and evaluated its services through 25 offices, forming a diversified service network centered on offices and based on service outlets. It is also equipped with a frontline service team of over 30 people, providing customers with maintenance, accessories, technical services, and lifelong technical support at any time. Truly providing customers with 7 * 24 hours of service, able to respond to demand within 15 minutes, solve general faults within 4 hours, and major faults within 8 hours, providing customers with fast and efficient service guarantee to the greatest extent possible.

The certificate awarded this time is a recognition of the quality of Depore’after-sales service, and is also an important reference and qualification requirement for large-scale enterprise and public institution bidding, government procurement and other activities. In the future, the company will continue to improve its after-sales service system, optimize service processes, focus on improving service quality, and provide customers with higher quality, more reliable, and more reliable heat pump products and services, leading the vigorous development of heat pump technology and industry.